|USA||2-4 Weeks via USPS|
All shipping times are business days. Business days are Monday-Friday, weekends and U.S. holidays not included. Once shipped allow 2-4 weeks for delivery and the final delivery will be made by USPS to your mailbox or doorstep. Once you receive your initial shipping confirmation email, our next step is to package your merchandise. Emails sent out with your Tracking Number may end up in your junk/spam folders, so please check there before sending duplicate requests.Tracking numbers can be tracked at https://www.usps.com
We don't cover customs fees (they may apply in Europe/UK with every order value of 20$ and up) you can look here for more information http://bit.ly/1m2geCz
Allow 2-4 Weeks for delivery due to high demand and the final delivery will be made by USPS to your mailbox or doorstep. This may be a little longer for international delivery. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. We have many fulfillment centers around the world to ensure your products get delivered to you as quickly as possible.
International orders are shipped Standard International. Once shipped it takes 14-30 business days. Your order moves through your country's local post network for final delivery. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Orders are not shipped out during holidays. They will be sent the following business day.
Alset Shop is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Alset Shop is not responsible for any packages once they are in the hands of the shipping provider.
Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.
Tracking numbers can be tracked at: https://www.usps.com
Returns are allowed on full priced merchandise only with authorization. All discounted/sale items purchased are considered final. We do accept exchanges as long as the below criteria is met.
No exchange can be offered if 60 days have gone by from the day your package was delivered, unfortunately, we can't offer you an exchange.
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us @: Support@alsetshop.com
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
We ship to all countries, all over the world.
Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom, and China.